Attention News Editors:
OLG update on new safeguards for lottery customers
TORONTO, June 3 /CNW/ -
Better Protection for Lottery Players
-------------------------------------
A year ago the Ombudsman delivered his findings and recommendations on
how to strengthen Ontarios lottery system. OLG has been dedicated to its
implementation. To date, 176 actions of 177 recommended by the Ombudsman and
KPMG have been completed.
Numerous safeguards have been put in place to enhance security and build
integrity in the system to restore public confidence for todays lottery
players:
<<
- The Alcohol and Gaming Commission of Ontario (AGCO) is now Ontarios
lottery regulator. Insider and suspicious wins will be investigated
by OPP officers assigned to the AGCO. All calls regarding potential
fraud or theft are routed directly to Investigations.
- It is now mandatory for customers to sign their lottery tickets. If
tickets are not signed when validated by a retailer, the retailer
will ask the customer to sign them. Retailers cannot validate tickets
that are not signed.
- A news release is issued for every lottery winner over $10,000 and
the information is posted on OLGs website, OLG.ca, for approximately
30 days.
- For Inside winners, defined as people who sell, redeem and distribute
lottery products, or family members (spouse, children, parents,
siblings as well as any other relative not described here who resides
in the same household) of Insiders, a news release is also
distributed and posted on the OLG website for approximately 30 days
and payment of the prize is withheld for that 30 day period to give
anyone with concerns about the win, an opportunity to come forward.
- Ticket Checkers are available at all lottery terminal retailers for
customers to check their own lottery tickets (all on-line games such
as LOTTO 6/49 and SUPER 7). At present, customers cannot use the
Ticket Checkers to check INSTANT lottery tickets (scratch and win
games). We expect to introduce this feature later this year.
- The lottery terminal freezes when a winning ticket worth $5,000 or
more is validated. The freeze sends a signal to OLG data centre,
prompting an OLG representative to immediately call the customer at
the retail outlet to confirm the win with the retailer and the
customer by telephone.
- Enhancements to the lottery terminal Customer Display Screens
include:
- Whenever a ticket is checked by a retailer at a lottery
terminal, customers will see a video message on the Customer
Display Screen and hear a winning or non-winning jingle with a
voice-over message. These alerts will tell you whether you have a
winning ticket or not.
- Jingles and videos play for a longer time when a winning ticket
is validated, and winning/non-winning messages appear in a larger
print font.
- A new video, jingle and voice-over message plays for winning
tickets worth $5,000 or more along with a display indicating "BIG
WINNER".
- All on-line lottery tickets are branded along the front, left-hand
side as winning or non-winning when validated through the terminal.
- OLG has conducted public education campaigns to remind people to sign
and check their tickets and to call our hotline if they have any
concerns.
- Our Customer Excellence Centre provides services 20 hours a day
(6am-2am), 7 days a week.
>>
Building more protections as we move forward
--------------------------------------------
Last year the Ombudsman raised concerns about OLGs ability to analyze
data on inside winners. OLG is in the process of building a new database to
address those concerns.
Our systems are already much stronger than they were a year ago.
However, in order to extract all possible learnings from the shortfalls of the
past and to apply those learnings to the work that is being done now, OLG has
retained Deloitte and Touche to conduct a comprehensive forensic audit and
review of our winners database going back to 1995. The review will provide
information and recommendations on:
<<
- Trends in player winnings, especially those of insiders
- Enhancing the capabilities of OLG to conduct data analysis and audit
- A review of our processes and record keeping practices
>>
Any additional findings that suggest criminal behavior by retailers will
be turned over to the authorities immediately.
Deloitte and Touche are expected to report their findings in the fall
2008.
In addition, OLG has recently created a new Office of Player Protection,
which will be led by Lenna Bradburn, who holds the title of OLG Chief Security
and Compliance Officer. A former Chief of Police of the City of Guelph,
Bradburn was most recently the Director of the Municipal Licensing and
Standards Division with the City of Toronto.
Under Bradburns leadership the Office of Player Protection will be
aggressively seeking proactive opportunities to strengthen the integrity of
OLG systems to protect the interest of players.
For further information: John Letherby, OLG Public Affairs, (416)
662-6320
加拿大七项措施保证玩家利益 终端增加中奖提示
由于去年的加拿大安大略省彩票弊案，加拿大饱受质疑和指责。为了重树彩票的公信力，重获玩家的信任，加拿大彩票运营商安大略彩票集团（OLG）采取了一系列的措施来确保玩家的利益，确保玩彩公平，希望如此众多的保障措施能够真正的确保玩家的利益，恢复加拿大彩票的繁荣。
这一系列措施包括：
1、建立专门的安大略酒水和博彩委员会(AGCO)来对彩票运营进行监管。该委员会还会派出一部分密探来探访和监督安大略省彩票的出售，以及时监测彩票的发行过程中是否存在可能导致彩票内部腐败的漏洞。
2、顾客签名制度。加拿大彩票规定，没有玩家签名的彩票是无效的，如果零售商发现彩票没有签名，应主动提醒并要求玩家签名。如果彩票没有签名，零售商不可以自行兑换彩票。此外，安大略彩票公司还投放了一定数量的公益广告，以提醒玩家买彩后要记得签名。
3、中奖新闻发布制度。加拿大彩票目前规定，凡是中奖额在1万加元以上的中奖信息，都要在OLG的官方网站上按照规定予以发布和公示，持续30天左右。
4、内部人员中奖监督。OLG公司规定，彩票内部人员中得彩票大奖也要像普通玩家中奖一样进行严格确认，并将中奖信息在OLG的官方网站上按照规定予以发布和公示，持续30天左右。
5、推出彩票核对机器。加拿大彩票规定，玩家可以在售彩处的核对机器上核对自己的彩票，目前除了即开型彩票无法进行核对外，其他类型的玩法均可以实现机器核对。
6、大奖彩票冻结制度。目前，加拿大彩票的售彩机多了一项功能——大奖彩票“冻结功能”。一旦发现5000加元以上中奖彩票，售彩机将首先对彩票进行“冻结”，防止买主以外的他人提前将彩票取走，并且迅速将信息传回OLG公司，公司会立即与销售商和玩家进行联系，确保彩票安全。
7、彩票终端机中奖提示功能。当彩票被零售商放置在终端机核对是否中奖时，玩家可以听到终端机发出的中奖或者未中奖的声音提示，以防止零售商将机器屏幕对着自己而蒙骗玩家的情况出现。如果中得了5000加元以上的大奖，终端机屏幕将会显示“大赢家”字幕的视频，以提示玩家。
( 一名 2008-6-18 9:43:17 ) |
